Independently, we provide managerial services for a wide range of functional disciplines, such as: marketing, communications, sales, purchasing, quality, finance, human resources and IT (infrastructure). Our refreshing view is partly due to our diverse portfolio of assignments from different types of clients and allows us to deliver our services, both effectively and efficiently. Thanks to our lean business processes, we arrange intakes and deliver our services quickly. Besides the operational connections between the client and our professionals, we also offer a managerial single point of contact per client. We provide optimal availability, responsiveness and continuity. Whenever possible during the assignment, we contribute to the professional development of employees of our clients. Below a description of each service, when clients use such service and how we deliver it:
Ad interim management
When a client is temporary short on managerial capacity, we help assuring the continuity of daily business and ongoing operations of an organisation or department. During a limited period agreed in advance and while reporting regularly, we fulfill specific managerial responsibilities. As a temporary deputy, we act (assure and control) by virtue of a formalized mandate. If relevant, the duties may include helping with recruiting and onboarding a replacing employee for a permanent position. As an authorized manager, we can also help launch or dissolve (partial) departments on behalf of our clients. We provide this particular service exclusively at non statutory and non policy defining level.
To achieve one’s personal goals more effectively and efficiently, one may seek the guidance from an independent senior. Similarly, a professional can gain insight via a coach on how to independently continue and speed up one’s professional growth. We help managers to fully understand, use and grow their managerial potential. Such growth may be self initiated by a coachee and/ or encouraged by the coachee’s manager, for example when proper onboarding and/ or training may be impossible in time.
Coaching involves more then describing classification methods and giving instructions to apply them to one’s personality or behaviour. We coach by first gaining clarity on the coachee’s personal motivation, professional goals and bottlenecks. Next, we follow a personalised approach, during recurring and/ or ad hoc one-on-one sessions with the coachee. This approach may include: building mutual trust, encouraging metacommunication, helping observe one’s situation, reflecting one’s behaviour for mindful assessment, raising awareness using thought-provoking creativity, inspiring to gain constructive insights, exploring alternative scenarios, illustrating by example, suggesting to experiment with other methods and/ or tools, guiding with improving one’s situation and eliciting coachee-generated paths of self development.
When clients have insufficient managerial capacity and/ or expertise, we can help solve complex, large and/ or unique managerial cases, Typically, solving such cases involves sustainable professionalizing (service and/ or project) portfolio management, This particular service of us covers the entire spectrum of management consulting:
- from merely describing and diagnosing the current organisational situations (based on assessments of managerial documents and interviews of stakeholders for example) till,
- recommending* how to concretely improve such situations with input from the (carefully identified) stakeholders till,
- actually helping with practically implementing our recommendations and securing the sustainable embedding of the changes within the organisation.
*) aforementioned recommendation may include:
- specifying policy changes and arranging managerial commitment to them,
- redefining the service portfolio,
- introducing or redesigning value streams, process descriptions, administrative tools, function descriptions, document templates and dashboards for example,
- arranging communication, professional training (with optional certification) and providing coaching for professionals.
Our experts master the tricks of the trade, having successfully solved numerous managerial challenges for our clients and having professionally applied (tailored) best practices for change management, countless times. Their extensive experience with relevant cases at similar organisations helps them to find relevant data and get things done more quickly and/ or with higher quality.
Our experts are not conditioned by organisational habits from their clients. As independent outsiders, they are able to provide refreshing views, objective advice and unbiased second opinions.
Being positioned as a neutral facilitator of changes, our experts also act as a discreet proxy between individual stakeholders. This allows them to introduce, intensify or revive constructive relations between stakeholders and thus to (re)gain momentum for changes.
Making an ambitious plan with our experts and arranging the prerequisites for co-execution, forces a client to break free from the demanding hectic of daily routines and to secure momentum for changes.
To deliver a high and consistent quality of management consultancy, we follow an iterative procedure, as described by this (inter)nationally recognized trade organisation for management consultants:
When a client has a mandate for an individual project, we help facilitate the rest of the life cycle of the project, up until final evaluation of the followed PM process and realized result of the project. During an intake session with the client, we discuss the basics, like the project background, goal, (preliminary) business case, urgency, scope, stakeholders, assumptions, approach and project risks. Based on this initial input, we help create a plan which has been iterated with and is explicitly supported by the stakeholders. We help select a methodology (like waterfall or agile) which suites the nature of the case. The steps in the plan may include specifying scenarios (each with an unique result and business case) and selecting one of those scenarios. During the entire project, we actively monitor and control project risks and periodically report the status and evaluate the plan with the client.